Purplewire's Warranty Solution
A Purplewire-built warranty management system can be all of the following for your organization:
- An on-line dealer/distributor self-service to check warranty coverage/policy, file warranty claims, and look up status of previously filed claims.
- A claims pipeline manager to keep tasks simple and organized for your warranty administrators.
- An automated record keeper of all your warranty claims, payout actions, and useful stats and metrics of the warranty program.
Rich experience and features
We are able to meet each client's unique warranty management needs in a cost-effective way by tapping the rich code base resulting from Purplewire's near 15-year experience in designing, building and supporting sophisticated warranty management systems encompassing the following array of features:
- Warranty coverage lookup using contract and serial number.
- Online claim submission with data validation.
- Online access to program documents for policies, procedures, and T&C.
- Automated notifications of claim receipt, update, and other reminders to program administrators.
- Organized reports of program activities, pipeline status, and spending trends.
- Payment reconciliation and tracking.
- System adminstration tools for user account management and permission granting .
- `Registration card' processing.
- Core claim / return administration.
- Extended warranty quoting and registration.
- Integration with partner portal via single-sign-on (SSO).
- Integration with enterprise or in-house systems.
Benefits of a Purplewire-built warranty system
Better use of valuable resource. You customers will have 24x7 access to self-service tools and status information that your valuable staff would otherwise be bogged down servicing or providing. No more last-minute manual preparation of reports either.
Happier customers. Easier claim filing and tracking makes happier dealers and distributors, and an elevated brand image. You are now a notch above competitors.
No hidden cost of IT needs. All of our offerings are fully managed and hosted solutions. You won't have to worry about maintenance and upgrades of hardware, software, or connectivity.
Enjoy these benefits today! Call Purplewire at 315-234-0079 x321, or tell us more about your warranty need via our
contact us form.
