The Purplewire support team is there to help when issues arise. To contact us please do one of the following:
- Call the dedicated support line, M-F, from 9am - 5pm EST at 315-234-0079 x 345 or via email at: firstname.lastname@example.org
- Log issues via our online Issue Tracker our support staff is immediately notified for follow up action. The Issue Tracker also provides the following benefits to our clients:
- Ability to view current status with email notifications of changes.
- Ability to view associated notes and files.
- Historical issues and resolutions.
Should you need to be set up as a new user of this application, please contact the support line above or your account manager.
As a SaaS provider, we are committed to maximizing uptime and application availability. Our internal hardware systems are monitored on a 365, 24x7 basis with on call engineers should anything go awry.