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Support

The Purplewire support team is there to help when issues arise. To contact us please do one of the following:

  • Call the dedicated support line, M-F, from 9am - 5pm EST at 315-234-0079 x 345 or via email at: support@purplewire.com
  • Log issues via our online Issue Tracker our support staff is immediately notified for follow up action. The Issue Tracker also provides the following benefits to our clients:

    • Ability to view current status with email notifications of changes.
    • Ability to view associated notes and files.
    • Historical issues and resolutions.

Should you need to be set up as a new user of this application, please contact the support line above or your account manager.

As a SaaS provider, we are committed to maximizing uptime and application availability. Our internal hardware systems are monitored on a 365, 24x7 basis with on call engineers should anything go awry.